Frequently asked questions

Yes. Posting a request, receiving the instant estimate, inviting professionals, chatting with them and comparing their quotes costs nothing. Octo is funded by the professionals, who pay a fee when they are put in touch with a client. You never pay Octo anything: the only payment you make is to the professional you choose, at the price agreed between you.

It depends on the specialty and the season. The professionals you invite are notified straight away, and your project, without your contact details, also appears to the other verified professionals of your area, who can show interest in it. Each interest comes with a short introduction, usually a price range and their availability, and you are notified as it arrives. You can follow everything, and invite more professionals, from your account.

You can invite up to 10 of the recommended professionals, chosen among those who offer that service, cover your postal code and are available. Other verified professionals of your area may also show interest, and you accept only the ones you want. There is no quota to fill: if two professionals are enough for you, invite two.

Yes. You decide at every step: you can decline an interest, choose not to hire anyone after receiving quotes, or close the request from your account at any time. You never pay Octo anything, whatever you decide. It is your project, and Octo never pressures you to choose.

The estimate is indicative. It is calculated from Octo's reference prices for that type of work in Ibiza, adjusted by the answers you give in the form, such as quantities, options and access, and it is shown as a range, VAT included. It gives you a realistic idea before professionals get in touch, not a fixed price. Only the professional's written quote, based on your actual situation, is binding. If the two differ a lot, ask the professional why.

When a professional you invited confirms their interest, or when you accept the interest of a professional you had not invited, your contact details are shared with them and the Octo chat opens. You can then discuss the job, arrange a visit and receive their quote. When you accept a quote, you agree on the date and practical details together, the work is carried out and you pay the professional directly at the agreed price. Octo does not handle that payment. Once the job is done, you mark it as completed and you can leave a review.

Yes. You can close your request at any time from your account, at no cost. If you have already accepted a quote, please tell the professional as soon as possible and cancel the acceptance from the request page. Cancelling late, once the professional has organised their day around your job, is unfair to them, so we ask you to do it quickly and to explain why.

Once the job is marked as completed, your account invites you to review the professional you chose: an overall rating, a few sub-criteria and a written comment. Only clients who hired a professional through Octo can review, and only the professional they worked with. Reviews are moderated before publication, and the professional can reply publicly. Reviews also count in the order of the professionals we recommend to future clients.

Yes, every one of them, by hand. Before a professional can show interest in a single request, we check their identity documents, business registration and insurance. Then a member of our team reviews the file and approves it manually. There is no automatic approval. After that, every review is moderated before it is published, and anyone can report a profile or a page that breaks our rules.

Joining Octo is free, with no subscription required and no commission on the work. A professional pays a fee only when they are put in touch with a client: straight away when they show interest in a request they were invited to, or, for a request they found on their own, only if the client accepts their interest. The fee follows the estimated value of the project, is shown excluding VAT before they commit, and gets lower once several professionals have already been put in touch on the same request. Current prices are always shown live on the Octo for professionals page.

Each verified professional sees, in their space, the requests for the services they offer in the area they cover, without the clients' contact details, together with the fee and the number of professionals already interested or put in touch. Clients also see a list of recommended professionals and invite the ones they like: Premium professionals come first with a visible Featured label, then the others are ordered by reviews, distance and a fair rotation, as explained on the ranking page. A professional who was not invited can still show interest; the client decides.

Premium is an optional monthly subscription for professionals. Premium professionals appear at the top of the list of recommended professionals shown to clients, always with a visible Featured label, and carry a Premium badge on their profile. It is the only placement Octo sells. It does not change the price of a contact, does not give earlier access to requests and does not bypass verification or moderation. The current price is shown on the Octo for professionals page.

Go to the Octo for professionals page and create an account. You complete your company profile, choose your specialties, set the area you cover around your base and upload your documents. Our team then reviews your file and approves it manually. Once approved, you see the requests of your specialties in your area and you can publish a free company page with photos of your work. You add a payment card the first time you show interest in a request. Welcome offers may be available; they are shown live on the same page.

Octo Business is a subscription for local businesses such as hotels, villas, restaurants and shops that need reliable professionals regularly. It gives access to a curated network of providers and lets the business send a direct request to a chosen professional, who receives it at no cost, instead of posting an open request. It is designed for teams that manage a property or a venue and want one place to handle everything. Details are on the Octo Business page.

Your data is hosted in the European Union and processed in line with the GDPR. Professionals see your project without your contact details: your name, email and phone go only to the professionals you invite or whose interest you accept, and your request page lists who received them. We do not sell personal data. Our privacy policy explains what we collect, why, for how long, which providers help us, including the few located outside the EU, and how to exercise your rights; you will find it in the legal section of the site.

If you see a profile, a review or a message that seems illegal or against our rules, use the report page in the legal section of the site. Our team reviews every report and tells you what was decided. For a dispute with a professional about a job, contact them first from the request, then reach us through the same page if you cannot find a solution.

You can delete your account yourself from your account page. Your profile and personal data are removed. Records that we are legally required to keep, such as invoices and moderation history, are anonymised rather than erased, so they no longer identify you. If you have an ongoing request or an accepted quote, please close it first so the professional is not left hanging.