⚠️ Provisional version — under legal review. This document will be finalised before launch.
Regulation (EU) 2022/2065 (Digital Services Act)
1. Who we are and our role
Octo Services (https://octo.services) is operated by {{COMPANY_LEGAL_NAME}} ({{COMPANY_LEGAL_FORM}}), a company established in Spain, NIF {{COMPANY_NIF}}, registered office {{REGISTERED_ADDRESS}}, entered in the {{MERCANTILE_REGISTRY}}. Octo is an online marketplace that acts purely as an intermediary between consumers ("clients") who post service requests and independent professional service providers. We never process the payment for the service itself between a client and a provider.
Under the Digital Services Act (DSA), Octo qualifies as a provider of intermediary services, and specifically a hosting service: we store information (service requests, messages, quotes, reviews) provided by the recipients of our service. This page sets out our points of contact and the mechanisms required by the DSA. Octo is established in the Union and therefore does not need a legal representative under Article 13.
2. Points of contact
We designate the following single electronic points of contact. Communication is available in English, Spanish and French.
- For recipients of the service (users — clients and providers), Article 12 DSA: {{SUPPORT_EMAIL}}
- For Member States' authorities, the Commission and the European Board for Digital Services, Article 11 DSA: {{LEGAL_EMAIL}}
For DSA-related legal matters you may also reach us by post at {{REGISTERED_ADDRESS}} or by telephone at {{LEGAL_PHONE}}. These points of contact allow direct communication by electronic means and are not solely automated.
3. Reporting illegal content (notice and action — Article 16)
Any individual or entity may notify us of specific items of content on Octo that they consider to be illegal. Please send notices to: {{DSA_CONTACT_EMAIL}}.
To allow us to act, a notice should include:
- a sufficiently substantiated explanation of why the content is illegal;
- a clear indication of the exact electronic location (e.g. the URL or the request/message identifier);
- your name and email address (except for content relating to child sexual abuse offences); and
- a statement of good faith that the information in the notice is accurate and complete.
What happens next:
- We send you a confirmation of receipt without undue delay.
- We review the notice in a diligent, non-arbitrary and objective manner.
- We notify you of our decision and provide a statement of reasons (Article 17), including the action taken (e.g. removal, disabling of access, restriction, or no action), the legal or contractual ground relied on, and the available means of redress.
Where we become aware of information giving rise to a suspicion that a serious criminal offence involving a threat to the life or safety of a person has taken, is taking, or is likely to take place, we will inform the competent authorities (Article 18).
4. Content moderation and terms
Our rules on what is allowed, how we moderate content, and any restrictions we may impose are set out in our Terms of Service. See the Content moderation and illegal content clause (Article 14 DSA).
5. Small enterprise status
Octo Services is a small enterprise within the meaning of Recommendation 2003/361/EC. As a result, certain DSA obligations that apply to online platforms do not apply to us, and we benefit from the exemption from transparency-reporting obligations under Article 15(2). We nonetheless operate the points of contact and the notice-and-action mechanism described above.
Effective date: {{EFFECTIVE_DATE}}. Data-protection matters (GDPR/AEPD) are handled separately — contact {{PRIVACY_EMAIL}}, or our Data Protection Officer {{DPO_NAME}} at {{DPO_EMAIL}}.